FAQ
Q: Are you a factory?
A: Yes, we are. We are a source clothing factory with over 10 years of experience, specializing in producing women’s lingerie and sexy sleepwear. We ensure high-quality products with fast delivery.
Q: Do you accept OEM orders?
A: Yes, we accept OEM orders. We can create samples and provide initial quotes based on the samples or clear images you provide. For an accurate quote, we would need detailed product information, quantity, packaging, and your specific requirements.
Q: Can you design for us?
A: Yes, we have professional designers and pattern makers who can help turn your design into samples.
Q: Can you make a sample for me?
A: Yes, but you will need to pay a $100 pattern-making fee, which can be deducted from your bulk order in the future. For returning customers, the pattern-making fee will not be charged.
Q: Can you showcase my own brand? Where is it usually displayed?
A: Yes, we offer ODM private label services. We can produce custom hang tags, washing labels, woven labels, and packaging boxes with your brand.
Q: What is the best price?
A: You should provide us with your design and quantity needs, as well as any specific requirements you have. Then we can give you the best price.
Q: What about color differences?
A: Due to factors like fabric material, monitor settings, and display models, there might be slight color differences between the images and the actual product, such as in saturation, tone, and brightness. The final color will be based on the actual product.
Q: What about shipping methods?
A:
(1) “Dear customer, we offer multiple reliable shipping methods. For example, sea freight is cost-effective and can handle large volumes, making it suitable for bulk shipments. Air freight is faster and ensures your goods arrive in a shorter time frame, ideal for urgent orders. We will choose the best shipping method based on your specific needs and the nature of your goods.”
(2) “The estimated shipping time will vary depending on the shipping method chosen. Sea freight typically takes around [X] weeks, but factors such as weather and port congestion may affect it. Air freight usually takes [X] days but comes at a higher cost. We will monitor the shipping progress closely and keep you updated on the status of your goods.”
(3) “We provide full logistics tracking services. You can check the location and status of your goods at any time using the tracking number we provide. Should any issues arise, we will coordinate with the logistics company immediately to ensure your goods arrive safely.”
(4) “Regarding shipping costs, we calculate them reasonably based on the weight, volume, and distance of the shipment. In the quotation, we will clearly list the breakdown of logistics costs so you can understand the source of each charge. We also continually optimize logistics solutions to reduce your costs.”
(5) “During shipping, unforeseen circumstances such as damage, loss, or delays may occur. To minimize risks, we will properly package the goods and purchase relevant insurance. If any issues arise, we will actively communicate with the logistics and insurance companies to secure your rights as much as possible.”